TERMS AND CONDITIONS

EXCLUSIVE OFFERS FOR BESTSHOP T&C FOR OBS

Insurance offer: Insurance available only on purchase from LG Brand Shop/ LG Exclusive shop/Best shop. The terms and conditions are also available in the LG web site at www.lg.com/in/brand-store for this offer. This offer is being provided solely by the Insurance Company and LGEIL has no liability for the same.Under the insurance cover the LG product is protected against theft, burglary accidental damage and damage due to STFI (Storm, tempest, Flood inundation). Only select products are covered under this policy (except Mobiles, Laptops). Please go through the terms and conditions for this scheme as mentioned below;

Notwithstanding anything contained herein, the Policy shall be subject to the terms and conditions mentioned therein, and the insured shall be bound by the same:

  • ⦁ Insurance available only on purchase from LG Brand Shop/ LG Exclusive shop.
  • ⦁ The terms and conditions are also available in the LG web site at www.lg.com/in/brand-store for this offer.
  • ⦁ Under the insurance cover, LG products are protected against: burglary, theft and accidental damage falling from dropping / falling of item insured itself or dropping/falling of other objects during installation/storage for a period of one year.
  • ⦁ STFI (Storm, Tempest, Flood, Inundation) also included as an additional coverage.
  • ⦁ Damage due to any sort of negligence are excluded.
  • ⦁ The damage or loss of the item must be within 1 year (365 days) from the purchase date as per the original invoice. Policy covers room to room shifting for single transaction.
  • ⦁ The installation of the product can be at a different address from the one specified on the invoice copy. However, the installation should happen within 30 days from the data of purchase by LG authorized service engineers.
  • ⦁ This scheme is not available if the product is installed after 30 days from the date of invoice or if the product is re-installed at any place. This Insurance cover is restricted to the address mentioned in the invoice or where the product shipped to the premises.
  • ⦁ Products covered under this insurance scheme are: All LG products bought from a LG Brand Shop/ LG Exclusive store except Mobile phones laptops.
  • ⦁ Cholamandalam MS General Insurance Company Limited reserves the right to replace/ repair/ monetarily compensate for the item damaged/ lost up to a maximum of the value of item mentioned in the invoice provided for theft/burglary cases FIR copy under section 397 is mandatory.
  • ⦁ Intimate your loss/ damage or claim immediately to Cholamandalam MS General Insurance company Limited by getting in touch at or at below email addresses
notifyclaim@cholams.murugappa.com
Toll free No- 1800-200-5544
LL +91-11-40232988

  • ⦁ File a police report within24 hour of the incident (in the event of theft or burglary) and send the copy of the same along with other relevant documents required to process the claim.
  • ⦁ If the item is part of or set claimant will receive compensation only for the value of the stolen or damaged item unless the articles are unusable individually and/or cannot be replaced individually. The theft or damage of an item is a part of a pair or set will be viewed as one occurrence and the coverage limitations still applies.
  • ⦁ Upper limit of settlement of any single item is Rs 10 Lac.
  • ⦁ All correspondence /queries etc shall be directly dealt by the insurance company, LG will not be responsible for any dispute arising out of the said insurance cover in any manner what so ever.
  • ⦁ All customers are required to raise any claim/issue with Cholamandalam MS General Insurance Company Limited at their office at. Building No 5A, 7th floor, DLF Cyber city, Phase-3, Gurgaon 122002
  • ⦁ Email address and contact number of customer is required for future correspondence in case of insurance claim.

Deductibles:

Deductions during settlement of claims: INR 500 for value of equipment up to Rs. 5000/- , INR 1000 for value of equipment up to Rs. 5001/- to Rs. 25000/- , INR 2500 for value of equipment up to Rs. 25001/- to Rs. 50000/- , INR 5000 for value of equipment above Rs. 50000/-.

Exclusions:

  • ⦁ Loss due to Fire Not Covered
  • ⦁ Normal wear & tear, inherent product defect of the item purchased.
  • ⦁ Items damaged through alterations including cutting, welding, sawing, shaping.
  • ⦁ Willful misconduct, war & allied perils
  • ⦁ Losses that are caused by worms, insects, vermin, rodent, termites, and mold, wet or dry rot, bacteria or rust.
  • ⦁ Losses due to mechanical, electrical, software data failure but not limited to any electrical power interruption, surge burn out or blackout, telecommunication or satellite system failure
  • ⦁ Business to business and Institutional sale is not covered.

Documents required at the time of claim:

  • ⦁ Original Invoice copy, Residence proof, Identity proof of the buyer, Payment receipt.
  • ⦁ Delivery proof.
  • ⦁ Statement of facts.
  • ⦁ Claim form.
  • ⦁ FIR under section 397/379 IPC for all cases under burglary/theft.

AMC upto 56%

1. This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.

2. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the

contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.

3. All payments are to be made in advance along with the contract.

4. The contract shall be valid for a period as mentioned in the contract form, or the LGEIL Invoice, duly signed by LGEIL representative.

5. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.

6. The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.

7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.

8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.

9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.

10. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.

11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.

12. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.

13. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.

14. The AMC shall cover the following parts under the AMC contract.

15. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box,

Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box,

Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key

Membrane, Remote PCB.

16. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT,Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.

17. Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.

18. Water Purifier (Comprehensive): Only 1 time free replacement of all inside filters, i.e. Sediment, Pre Carbon, RO

Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after

every 4 month) in 1 year. Any filter replacement apart from mentioned condition will be on chargeable basis only. This AMC

shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors,

Solenoid Valve, Low pressure switch, UV lamp.

19. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including

replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable).

20. This contract does not include any kind of software support or installations. LGEIL shall not be responsible for

damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.

21. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent’s

Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or

UPS.

22. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.

23. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEIL or Authorized Service Center and becomes property of LGEIL.

24. All disputes are subject to New Delhi Jurisdiction

25. Pricing, Terms and Conditions are subject to change without any notice Regd. Office : A Wing (3rd Floor) D-3, District Center Saket , New Delhi – 110017 (Corporate Identity Number : U32107DL1997PTC220109)

Customer Care (Toll free): 1800-315-9999 / 1800-180-9999

Cash back offer of 12.5%

  • ⦁ Cash back on HDFC Credit Card Non EMI 5% (max 2000) in brand store .
  • ⦁ Important Point : In case of HDFC, Cash back is only on REFRIGERATORS , WASHING MACHINES and AC
  • ⦁ For purchase of product, payment is allowed only from one card (single payment cannot be divided between two or more cards)
  • ⦁ Three Transaction Per card is allowed during offer period (Apr-Jun)
  • ⦁ Offer valid on HDFC / ICICI / SCB CC EMI on 6,9,12 month tenure only
  • ⦁ Cash back should appear on charge slip for applicability

AMC

⦁ This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.

⦁ In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.

⦁ All payments are to be made in advance along with the contract.

⦁ The contract shall be valid for a period as mentioned in the contract form, or the LGEIL Invoice, duly signed by LGEIL representative.

⦁ Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.

⦁ The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.

⦁ The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.

⦁ All defective components shall be replaced with compatible working parts and defective parts shall be company's property.

⦁ While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.

⦁ In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.

⦁ The contract is not transferable in event of resale / gift to any other person and no refund shall be given.

⦁ The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.

⦁ Transportation for taking appliance to the Authorized Service Center for repairs shall be borne by the customer as per the applicable rates, for split Air conditioner gas charging transportation will be charged for bringing equipment to the customer site.

⦁ Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.

⦁ The AMC shall cover the following parts under the AMC contract.

⦁ Home appliances/Air conditioner products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.

⦁ Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.

⦁ This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.

⦁ All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent’s Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.

⦁ This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.

⦁ LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEIL or Authorized Service Center and becomes property of LGEIL.

⦁ All disputes are subject to New Delhi Jurisdiction

⦁ Pricing, Terms and Conditions are subject to change without any notice

⦁ Discount upto 44% on AMC* maintenance package. for detail offer please refer https://www.lg.com/in/health-hygiene-offers

⦁ *Discount will vary from model to model (Home appliances/Air conditioners products). PFB the details-

*T&C Apply. Enquire Now about your choice of TV/XBOOM and win an assured online shopping Gift voucher worth up to Rs. 10,000 Post Purchase of the Enquired TV/XBOOM. Consumer, post clicking on the “Enquire Now” Tab, will be re directed to a consumer information page wherein they have to enter their personal details along with selection of TV/XBOOM Category which they are interested to purchase later. Post Enquiry Registration, Customer will receive a Unique registration code on their entered Contact Details.

Offer Related Eligibility: TV/XBOOM Enquiry Registration must from 29th April 2020 to 15th May 2020. Post Enquiry, Enquired Product Purchase Mandatory till 15th June 2020. 

Voucher Redemption Process flow: Post TV/XBOOM Purchase, Consumer to Call LG Customer Care at 1800-315-9999 or 1800-180-9999 and confirm Purchase by sharing Mandatory Details such as Unique Registration Code, (Received at the time of Enquiry Submission) Consumer Name, Consumer Contact, Product Purchased, Serial Number, Store Name from where Product is purchased from and City Name. Consumers will receive a third Party Gift E-Voucher Code along with redemption process and the terms and conditions within 60 days post Purchase confirmation with LG Customer Care. Consumer will get benefit only to the tune of the Voucher amount. Cost beyond the Voucher amount to be borne by the consumer via available Payment Modes. Delivery/Courier Charges excluding the Price of the product to be borne by the consumer as per the Terms & Conditions of third party vendor for Delivery Charges. Delivery time, Product quality and other product related issues are solely the responsibility of third party vendor and LG Electronics holds no responsibility for same. Third Party Vendor shall be contacted in case of any issues pertaining to orders given. 

Applicable TV Models and Gift Vouchers as follows: Rs. 2000 Worth Gift Voucher on Registering Enquiry for 80 cm (32) to 108 cm (43) SMART TV Only. Rs. 3000 Worth Gift Voucher on Registering an Enquiry for 108 cm (43) UHD TVs only. Rs. 5000 Worth Gift Voucher on Registering an Enquiry for 123 cm (49) to 190 cm (75) UHD & NanoCell TVs Only. Rs.10,000 Worth Gift Voucher on Registering an Enquiry for all OLED TV’s Only.

Applicable XBOOM Models and Gift Vouchers as follows: Rs. 1000 Worth Gift Voucher on Registering an Enquiry for XBOOM Model RL2. Rs. 1500 Worth Gift Voucher on Registering an Enquiry for XBOOM Model OL45. Rs. 2500 Worth gift Voucher on registering an Enquiry for XBOOM Model OK55/OK75. Rs. 5000 Worth Gift Voucher on Registering an Enquiry for XBOOM Model OL100.

Lucky Draw: 10 Lucky Winners who have enquired for a TV/XBOOM from 29th April 2020 to 15th May 2020 through “Enquire Now” tab are only eligible for a lucky draw reward of LK72 Speaker System. Lucky Draw Offer is applicable PAN India except in the state of Tamil Nadu. Product Purchase is not necessary for the Lucky Draw Offer. Lucky Draw Winners will be announced by 15th June 2020.

Gifts cannot be redeemed for cash at any point of time. LG electronics India Pvt. Ltd. Reserves the right to modify, alter or withdraw these offers at any point of time without any prior notice or justification to any person or third party. All disputes arising from offer are to be settled under Jurisdiction of Delhi Court 24X7. All Offers Mentioned may not be available on purchase from any other e-commerce websites other than the order booked through LG Electronics India Pvt. Ltd. official website www.lgbrandstore.com.  Online brand store facilities are Available in select cities only. Please ask your retailer/store manager for detailed offers, gifts etc. before purchase. For model related features, please visit www.lg.com/in.

 

LG authorized brand shops (Brand Shop) are the selected authorized brand shops by LG Electronics India Pvt. Ltd.(LGEIL) and fulfill your request which is requested by you on the website (lgbrandstore.com) maintained by LGEIL subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any service on the online website, you may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. LGEIL reserves the right to change the services provided through the Online Website and/or these terms and conditions at any time. LGEIL retains the right to deny access to anyone who we believe has violated any terms of this Agreement. If you are under 18, you may use the Online Website only with involvement of a parent or guardian. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Disclaimer of Warranties and Liability

All the products and services, included on or otherwise requested by you through this Online website are fulfilled by the respective Brand Shops "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, LGEIL does not warrant that:

-    This website will be constantly available or available at all; or
-    The information on this website is complete, true, accurate or non-misleading.

LGEIL shall not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. LGEIL does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or any electronic communication sent are free of viruses or other harmful components.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All the products displayed on Online Website are governed by different state laws and if any Brand Shops is unable to deliver such products due to implications of different state laws,

All the requests herein are managed by the respective Brand Shops. Brand Shops shall solely be responsible for fulfillment of all the requests placed through this website including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall LGEIL, its affiliates, directors, officers, agents, consultants or employees ("Representatives") be liable for any purchases made through the Website. Customer hereby to the fullest extent permissible waives any and all claims that it may have against LGEIL and its Representatives arising as a result of or in relation to this website or purchases made through the Online Website including inter-alia claims relating to payment and delivery of the products.

The product color and actual size may vary from the visual representation on the website. In case if there is a mismatch between the features of the actual product and that depicted on our site due to factors not under our control, LGEIL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of such mismatch. In case you observe such a mismatch, please inform us through email before placing order and we will try our best to get the right information posted on our site as soon as possible.

LGEIL has the right to change the Terms and Conditions at any time.

Your Account

You agree that any use on the Online Website is at your own risk and that LGEIL is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on this website are not for people below aged 18, however any products available for children below age 18, can be bought by adults.

If any website links are provided to external websites, LGEIL is not responsible for the actions or consequences of the links provided by using this website.

Trademark, Copyright and Restriction

This Website is controlled and operated by LGEIL. All material and content on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by LGEIL or by other parties that have licensed their material to LGEIL. Material on the website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise (including any promotion and/or marketing amongst others), is a commercial use for the purposes of this clause.

Payment by Customers

The customer has the option to pay either online or cash on delivery (COD) or to make direct payment to the concerned brand shop.
At this stage the facility to pay online / COD is applicable to selected locations and at selected store at the sole discretion of the concerned Brand store. Please select the suitable option at the time of making the payment.

The payments made on the website or at the time of delivery shall be collected in full and final by the Brand shop selected by the customer and brand shop will ensure the delivery of the ordered product based on the stock availability.

In the event of the product being financed by any financial institution the product shall be delivered only after payment being received from the financial institution. However finance is at the sole discretion of the concerned finance company.
Price and Offers will be applicable as mentioned on website which is non-negotiable and customer shall place request in agreement of price and offers.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Brand Shop shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Brand Shop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

Cancellations

You need to contact your chosen Brand Shop when you placed a request for cancellation.

Brand Shop reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by and accept Brand Shops decision regarding the cancellation. Brand Shop also reserves the right to cancel your order in case of:

                             i.            Inaccuracies or errors in Product or pricing information.

                           ii.            Limitations on quantities available for purchase.

                          iii.            Any other reasons beyond reasonable control of Brand Shop.

LGEIL and/or Brandshop may also require additional verifications or information before accepting any request. Respective Brandshop will contact you if all or any portion of your request is cancelled or if additional information is required to accept your request.

Request Fulfillment

Request received on website shall be forwarded to the Brand shops selected by the user.

Brand shop shall contact the person who has made request on the Website. Only after confirmation from the user the request shall be considered as a legally valid Order by that person to the Brand Shop. Order will be fulfilled by the respective Brand Shop of LGEIL. The product invoice for the purchase will be issued by the Brand Shop fulfilling the Order. All such products sold through this process, will be valid for LGEIL product warranty in India, as applicable.
The orders will be shipped to address entered in the delivery address field at the time of placing the request. LGEIL and Brand Shop will not be responsible for any delay caused out of incorrect delivery address entered at the time of placing the request.

You can place request for any of the Products listed in the website. Acceptance of the request is subject to stock availability and the location serviceability and shall be at the sole discretion of the LGEIL and/or Brand Shops. Brand shop may ask for certain charges or advance payments in few cases based on the long distance, products which are of high value or not dealt on regular basis, by them. LGEIL and/or Brand Shop however reserve its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept the delivery from the Brand Shop. In case of any physical damage to the outer or inner packaging, customer should refuse to accept delivery.
In case of any damage and or Dead on Arrival (DOA) to the actual product, you are required to inform the LGEIL customer care within 24 hours of receipt of the product. Such cases shall be covered as per that particular product warranty policy.In case the delivery is completed in system by the concerned Brand shop and any dispute arises by the customer related to delivery of product, it will be the sole responsibility of the concerned Brand shop to refund / settle the matter with the customer

DOA Policy

For units installed beyond the municipal limits of the jurisdiction of the company's Authorized Service Centre, it is responsibility of the customer to contact the nearest authorized service centre and bring the unit to the authorized service centre at purchaser's cost and risk.

Customer Communication

Brand Shop will communicate with you about your requested Product through any of the mode using email, SMS and telephone or all of them or any other mode

Account holders must provide a valid email address and contact telephone and/ or mobile number while requesting products on the Website.. Brand Shop will not use your personal information to initiate any promotional phone calls or SMS'es.
Please note Brand Shop will not be able to contact the customer on his mobile number in case customer's mobile number is part of DNC (Do Not Call) list as generated by TRAI (Telecom Regulatory Authority of India). In this case we request customers to call us on LGEIL call center number 18001809999.

When you use the Site or send communication through website, you are communicating with LGEIL electronically. Your consent is deemed to receive communications from LGEIL electronically.

From time to time, LGEIL will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by using the unsubscribe function in the electronic marketing communication or by contacting Customer Care.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Amendment of Terms

LGEIL is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound by such amended T & C from time to time. Use of the services by User following such notification constitutes User's acceptance of the Terms and Conditions herein as modified.

DELIVERY

1.  Respective Brandshop shall deliver the Products to the place of delivery designated by Customer in request. The place of delivery should be within the territory of India and only for the selected locations.

2. Any dates intimated by Brandshop for the delivery of the Products are approximate dates only and shall not form part of the Agreement. LGEIL and/or Brandshop shall not be liable for any delay in delivery of the Products, howsoever caused.

3.  LGEIL may revise and/or discontinue products at any time without notice as part of its policy of on-going product up-date and revision. Revised or updated products will have the functionality and performance of the Products requested. There may be occasions when Brandshop confirms requests but learns that it cannot supply the requested Products, either at all or in the quantities requested such as when the products no longer are being manufactured or they otherwise become unavailable to Brandshop, or when there is a pricing error etc. In such circumstances, Brandshop will contact the Customer to inform them about alternative products or tentative delivery schedule that might meet the Customer's needs. However, if the Customer does not wish to request alternative products or not accept tentative delivery schedule, Brandshop will cancel the request for Products that it cannot supply.

Limitation of Liability

In no event shall LGEIL and/or Brand Shops their subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers and their respective officers, agents, directors be liable with respect to the Website, Products and/ or any services hereunder: for any amount in the aggregate in excess of the price paid by User; or for any indirect, incidental, punitive, or consequential damages of any kind whatsoever including but not limited to loss of use, revenue or profit, good will and/ or other intangible losses arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise, even if LGEIL , Brand Shops their parent company, subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers had been advised of the possibility of damages. If User is dissatisfied with any portion of the Website available herein or with any of these Terms & Conditions, User's sole and exclusive remedy is to discontinue using the Website. LGEIL shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

To the extent permitted by law LGEIL and Brand Shop's total liability herein in respect of each event or series of connected events shall not exceed the amount invoiced for the applicable Products and/or services under the Contract.

The Customer shall indemnify LGEIL and Brand Shops and keep LGEIL and Brandshops fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the Customer.

To the extent permitted by law LGEIL, Brandshop and Customer agree that LGEIL not be liable for Products not being available for use, or which is altered. Any service response times stated by LGEIL in service contracts are approximate only. LGEIL shall not be liable to the Customer for a) any incidental, indirect, special or consequential damages, b) loss of opportunity, c) loss of revenue, d) loss of profit or anticipated profit, e) loss of business f) loss of contracts, g) loss of goodwill, h) loss arising out of business interruption, i) loss arising out of or in connection with pollution or contamination all arising out of or in connection with the purchase, use or performance of Products or services, even if LGEIL has been advised of their possibility.

To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by LGEIL or Brandshop shall be subject to correction without any liability on the part of LGEIL or Brandshop. Where under any applicable law, implied conditions and warranties cannot be excluded, LGEIL or Brandshop liability for breach of such conditions and warranties shall be limited, at LGEILs' or Brandshop's option, to:

(a) in the case of Products, the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent Products; or the payment of the cost of having the Products repaired; OR

(b) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.

Personal, Non-Commercial & Non assignable Use

By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User's right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User Id and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User Id and Password assigned to User by the Company.

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and LGEIL and /or Brand Shops will not be responsible for your actions.

Indemnity

User shall at all times fully indemnify and hold harmless LGEIL , Brand shop their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of User's breach of the Terms & Conditions and/or User's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any intellectual property and/or other right of any person and/or entity.

Governing Law and Jurisdiction

The transactions on this website shall be governed by, construed interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Delhi.

Force Majeure

LGEIL and Brand Shops shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of LGEIL and/or Brand Shop , including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake , explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of LGEIL and/or Brand Shop hereto which prevents timely fulfillment of obligation of LGEIL and/or Brand shop.

General Conditions

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

No failure or delay on LG Electronics' part in exercising any power or right under this Agreement operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.

Information provided at website with respect to LGEIL's Products may be out of date and LGEIL and Brandshop makes no undertaking to update the information provided on the website with respect to the Products.

LGEIL can at any time, without notice, modify, suspend or terminate operation of or access to its website or to any part thereof; and/ or modify or change its website, or any part thereof; and/o r interrupt operation to perform maintenance, error correction or other changes.

Privacy

Use of the Site is governed by our Privacy Policy.