LG authorized brand shops (Brand Shop) are the selected authorized brand shops by LG Electronics India Pvt. Ltd.(LGEIL) and fulfill your request which is requested by you on the website (lgbrandstore.com) maintained by LGEIL subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any service on the online website, you may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. LGEIL reserves the right to change the services provided through the Online Website and/or these terms and conditions at any time. LGEIL retains the right to deny access to anyone who we believe has violated any terms of this Agreement. If you are under 18, you may use the Online Website only with involvement of a parent or guardian. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING
Disclaimer of Warranties and Liability
All the products and services, included on or otherwise requested by you through this Online website are fulfilled by the respective Brand Shops "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, LGEIL does not warrant that:
- This website will be constantly available or available at all; or
- The information on this website is complete, true, accurate or non-misleading.
LGEIL shall not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. LGEIL does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or any electronic communication sent are free of viruses or other harmful components.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
All the products displayed on Online Website are governed by different state laws and if any Brand Shops is unable to deliver such products due to implications of different state laws,
All the requests herein are managed by the respective Brand Shops. Brand Shops shall solely be responsible for fulfillment of all the requests placed through this website including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall LGEIL, its affiliates, directors, officers, agents, consultants or employees ("Representatives") be liable for any purchases made through the Website. Customer hereby to the fullest extent permissible waives any and all claims that it may have against LGEIL and its Representatives arising as a result of or in relation to this website or purchases made through the Online Website including inter-alia claims relating to payment and delivery of the products.
The product color and actual size may vary from the visual representation on the website. In case if there is a mismatch between the features of the actual product and that depicted on our site due to factors not under our control, LGEIL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of such mismatch. In case you observe such a mismatch, please inform us through email before placing order and we will try our best to get the right information posted on our site as soon as possible.
LGEIL has the right to change the Terms and Conditions at any time.
You agree that any use on the Online Website is at your own risk and that LGEIL is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on this website are not for people below aged 18, however any products available for children below age 18, can be bought by adults.
If any website links are provided to external websites, LGEIL is not responsible for the actions or consequences of the links provided by using this website.
Trademark, Copyright and Restriction
This Website is controlled and operated by LGEIL. All material and content on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by LGEIL or by other parties that have licensed their material to LGEIL. Material on the website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise (including any promotion and/or marketing amongst others), is a commercial use for the purposes of this clause.
Payment by Customers
The customer has the option to pay either online or cash on delivery (COD) or to make direct payment to the concerned brand shop.
At this stage the facility to pay online / COD is applicable to selected locations and at selected store at the sole discretion of the concerned Brand store. Please select the suitable option at the time of making the payment.
The payments made on the website or at the time of delivery shall be collected in full and final by the Brand shop selected by the customer and brand shop will ensure the delivery of the ordered product based on the stock availability.
In the event of the product being financed by any financial institution the product shall be delivered only after payment being received from the financial institution. However finance is at the sole discretion of the concerned finance company.
Price and Offers will be applicable as mentioned on website which is non-negotiable and customer shall place request in agreement of price and offers.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Brand Shop shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Brand Shop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
You need to contact your chosen Brand Shop when you placed a request for cancellation.
Brand Shop reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by and accept Brand Shops decision regarding the cancellation. Brand Shop also reserves the right to cancel your order in case of:
i. Inaccuracies or errors in Product or pricing information.
ii. Limitations on quantities available for purchase.
iii. Any other reasons beyond reasonable control of Brand Shop.
LGEIL and/or Brandshop may also require additional verifications or information before accepting any request. Respective Brandshop will contact you if all or any portion of your request is cancelled or if additional information is required to accept your request.
Request received on website shall be forwarded to the Brand shops selected by the user.
Brand shop shall contact the person who has made request on the Website. Only after confirmation from the user the request shall be considered as a legally valid Order by that person to the Brand Shop. Order will be fulfilled by the respective Brand Shop of LGEIL. The product invoice for the purchase will be issued by the Brand Shop fulfilling the Order. All such products sold through this process, will be valid for LGEIL product warranty in India, as applicable.
The orders will be shipped to address entered in the delivery address field at the time of placing the request. LGEIL and Brand Shop will not be responsible for any delay caused out of incorrect delivery address entered at the time of placing the request.
You can place request for any of the Products listed in the website. Acceptance of the request is subject to stock availability and the location serviceability and shall be at the sole discretion of the LGEIL and/or Brand Shops. Brand shop may ask for certain charges or advance payments in few cases based on the long distance, products which are of high value or not dealt on regular basis, by them. LGEIL and/or Brand Shop however reserve its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever.
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept the delivery from the Brand Shop. In case of any physical damage to the outer or inner packaging, customer should refuse to accept delivery.
In case of any damage and or Dead on Arrival (DOA) to the actual product, you are required to inform the LGEIL customer care within 24 hours of receipt of the product. Such cases shall be covered as per that particular product warranty policy.In case the delivery is completed in system by the concerned Brand shop and any dispute arises by the customer related to delivery of product, it will be the sole responsibility of the concerned Brand shop to refund / settle the matter with the customer
For units installed beyond the municipal limits of the jurisdiction of the company's Authorized Service Centre, it is responsibility of the customer to contact the nearest authorized service centre and bring the unit to the authorized service centre at purchaser's cost and risk.
Brand Shop will communicate with you about your requested Product through any of the mode using email, SMS and telephone or all of them or any other mode
Account holders must provide a valid email address and contact telephone and/ or mobile number while requesting products on the Website.. Brand Shop will not use your personal information to initiate any promotional phone calls or SMS'es.
Please note Brand Shop will not be able to contact the customer on his mobile number in case customer's mobile number is part of DNC (Do Not Call) list as generated by TRAI (Telecom Regulatory Authority of India). In this case we request customers to call us on LGEIL call center number 18001809999.
When you use the Site or send communication through website, you are communicating with LGEIL electronically. Your consent is deemed to receive communications from LGEIL electronically.
From time to time, LGEIL will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by using the unsubscribe function in the electronic marketing communication or by contacting Customer Care.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Amendment of Terms
LGEIL is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound by such amended T & C from time to time. Use of the services by User following such notification constitutes User's acceptance of the Terms and Conditions herein as modified.
1. Respective Brandshop shall deliver the Products to the place of delivery designated by Customer in request. The place of delivery should be within the territory of India and only for the selected locations.
2. Any dates intimated by Brandshop for the delivery of the Products are approximate dates only and shall not form part of the Agreement. LGEIL and/or Brandshop shall not be liable for any delay in delivery of the Products, howsoever caused.
3. LGEIL may revise and/or discontinue products at any time without notice as part of its policy of on-going product up-date and revision. Revised or updated products will have the functionality and performance of the Products requested. There may be occasions when Brandshop confirms requests but learns that it cannot supply the requested Products, either at all or in the quantities requested such as when the products no longer are being manufactured or they otherwise become unavailable to Brandshop, or when there is a pricing error etc. In such circumstances, Brandshop will contact the Customer to inform them about alternative products or tentative delivery schedule that might meet the Customer's needs. However, if the Customer does not wish to request alternative products or not accept tentative delivery schedule, Brandshop will cancel the request for Products that it cannot supply.
Limitation of Liability
In no event shall LGEIL and/or Brand Shops their subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers and their respective officers, agents, directors be liable with respect to the Website, Products and/ or any services hereunder: for any amount in the aggregate in excess of the price paid by User; or for any indirect, incidental, punitive, or consequential damages of any kind whatsoever including but not limited to loss of use, revenue or profit, good will and/ or other intangible losses arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise, even if LGEIL , Brand Shops their parent company, subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers had been advised of the possibility of damages. If User is dissatisfied with any portion of the Website available herein or with any of these Terms & Conditions, User's sole and exclusive remedy is to discontinue using the Website. LGEIL shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.
To the extent permitted by law LGEIL and Brand Shop's total liability herein in respect of each event or series of connected events shall not exceed the amount invoiced for the applicable Products and/or services under the Contract.
The Customer shall indemnify LGEIL and Brand Shops and keep LGEIL and Brandshops fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the Customer.
To the extent permitted by law LGEIL, Brandshop and Customer agree that LGEIL not be liable for Products not being available for use, or which is altered. Any service response times stated by LGEIL in service contracts are approximate only. LGEIL shall not be liable to the Customer for a) any incidental, indirect, special or consequential damages, b) loss of opportunity, c) loss of revenue, d) loss of profit or anticipated profit, e) loss of business f) loss of contracts, g) loss of goodwill, h) loss arising out of business interruption, i) loss arising out of or in connection with pollution or contamination all arising out of or in connection with the purchase, use or performance of Products or services, even if LGEIL has been advised of their possibility.
To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by LGEIL or Brandshop shall be subject to correction without any liability on the part of LGEIL or Brandshop. Where under any applicable law, implied conditions and warranties cannot be excluded, LGEIL or Brandshop liability for breach of such conditions and warranties shall be limited, at LGEILs' or Brandshop's option, to:
(a) in the case of Products, the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent Products; or the payment of the cost of having the Products repaired; OR
(b) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.
Personal, Non-Commercial & Non assignable Use
By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User's right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User Id and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User Id and Password assigned to User by the Company.
Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and LGEIL and /or Brand Shops will not be responsible for your actions.
User shall at all times fully indemnify and hold harmless LGEIL , Brand shop their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of User's breach of the Terms & Conditions and/or User's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any intellectual property and/or other right of any person and/or entity.
Governing Law and Jurisdiction
The transactions on this website shall be governed by, construed interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Delhi.
LGEIL and Brand Shops shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.
Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of LGEIL and/or Brand Shop , including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake , explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of LGEIL and/or Brand Shop hereto which prevents timely fulfillment of obligation of LGEIL and/or Brand shop.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
No failure or delay on LG Electronics' part in exercising any power or right under this Agreement operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.
Information provided at website with respect to LGEIL's Products may be out of date and LGEIL and Brandshop makes no undertaking to update the information provided on the website with respect to the Products.
LGEIL can at any time, without notice, modify, suspend or terminate operation of or access to its website or to any part thereof; and/ or modify or change its website, or any part thereof; and/o r interrupt operation to perform maintenance, error correction or other changes.